SUPPORT

Net iD Support

From a simple fix to a major change in IT infrastructure the Net iD support team delivers a high level of professional technical support. With an agreement in place SecMaker can reduce the overall number of support hours consumed, facilitate a positive return on investment with reduced costs and optimize the Net iD performance for end users.

SecMaker can collaborate with your help desk resource and our integration partners to manage the incoming flow of support tickets. Our support team has extended capacity to do research and troubleshooting with our solution architects based in Stockholm. Net iD support is available over three levels to give you the right kind of assistance.

  • Silver - covers an organization’s basic needs with email and web-based support
  • Gold - access to expert telephone support staff during office hours
  • Platinum - the highest level of prioritization with access to support staff, chat support
    and the option to sign up for "out of office" support hours

Net iD Support agreement

 

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Use our experts

Together with our partner network SecMaker offers a wide range of services
including system integration, trouble shooting, performance optimization, development and
support agreements. This ensure that you always get the support and assistance you need.

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